If you wish to register a complaint, please write to Shai Patel at Generation Financial Services, 80 Coleman Street, London, EC2R 5BJ or call on 020 3728 7900

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on 0800 023 4 567.